Return & Exchange Policy
- All sales are final. No refunds.
- You can exchange your purchase within 30 days accompanied by an original sales receipt and original Banana Road packaging.
- Merchandise can only be exchanged if it is not used, altered, washed or damaged and must have its all original tags on.
- Your exchange can be coordinated via email customersupport@bananaroad.shop or you can call us at +92-312-222-2727 between 09:00 am to 09:00 pm, Monday to Saturday.
- In case of a mark-down in price due to sales promotion, customers are only eligible to make an exchange against the new, marked down price.
- Used/misused items will not be eligible for exchange.
- You can only make a claim of damaged merchandise within 3 days of purchase. If bought online, damaged merchandise must be reported within 3 days of delivery.
- Claims and exchanges may take up to 3 weeks to be processed.
- No exchange can be made during sales / promotion periods.
- Products on promotion are not eligible for exchange.
- For hygiene and care, all underwear and shapewear are final sale and cannot be exchanged or returned.
- All accessories, including jewellery, bags, sunglasses, fragrances and belts are not exchangeable.
