We expect to deliver confirmed orders across Pakistan within 3 to 5 working days.

We use third-party delivery services to facilitate deliveries to our customers nationwide.

The standard delivery charges per order are PKR 100 for orders under PKR 2500.

The standard delivery charges per order are PKR 100 for orders under PKR 2500.

Yes, you can exchange products within 7 days of purchase with the original sales receipt, if the product is defective or of an incorrect size. Articles must be unworn, unaltered and tagged. Promotional merchandise is non-exchangeable/refundable or returnable.

Kindly do not accept an order if the parcel is damaged or the seal is opened.

If you receive a faulty product, immediately call our customer care helpline at +312 222 2727 between 9 am to 6 pm You can also email us at 

customersupport@bananaroad.shop

At Banana Road we do not accept returns.

At Banana Road we do not refund orders however, we do offer exchanges.

We may send your items in separate parcels, so please be patient if all your items are not delivered together. If the delay is beyond one business day, please contact our Customer Care team for further assistance.

If the order does not fit please see our exchange policy, to order a different size and arrange for an exchange, kindly do not remove any tags and keep the purchase receipt. Contact Us

Orders cannot be cancelled once we have verified an order with you and it has been processed and dispatched

Changes can only be made if you contact our team before the order is confirmed. Once confirmed, the order is processed for dispatch and cannot be changed.

For your security, we are unable to change the address once we have confirmed your order with you.

You can add the items to your Wishlist (click the heart icon) to be notified.

We have size charts available for products on our website for your assistance. You can connect with our customer care team for further assistance

After successfully placing your order, you will see your order number on the screen and you will receive an email at the email address provided.

Actual colours may vary. Although we try extremely hard to ensure that our photos are as life-like as possible there may be a slight difference due to the device screens.

All online transactions on the Banana Road website are secured payments and your personal information is safe. We have a safe security system with an SSL certificate.

We offer online card transactions and cash-on-delivery payment options for our valued customers.

Currently, we are only delivering across Pakistan.

Yes, we offer promotional discounts. We recommend creating an account and signing up for the newsletter for discreet promotional offers and general sales announcements so you can plan ahead.

Yes, we have a customer care team at Banana Road that can be contacted via call, chat and/or email from 9 a.m to 9 p.m, Monday to Saturday.

Yes, are available on social media platforms such as Facebook and Instagram.

No, you can check out as a guest user. However, to keep a check of your order history and availing discreet promotional offers it’s always recommended to create an account.

You can sign up and subscribe to the official Banana Road website to stay up to date with the latest trends and offers.

You can change your details by logging into your account and edit your personal information through the ‘my info’ tab.

Please bear in mind that even though you have placed an item in your SHOPPING BAG, it does not count as a purchase. Another customer may have checked out the item while it was in your SHOPPING BAG and the product is now out of stock.

Your package is sealed and secured. You are required to sign for the parcel at the time of delivery to make sure the parcel was delivered to the right person/address.

We are only able to deliver to one address per order. If you would like to send your purchases to multiple addresses, we suggest you place a separate order for each destination.

After confirmed orders are dispatched, a unique tracking number is provided to the customer sent in email. You can track your order by using the tracking number on the third-party delivery service's website.

Banana Road does not offer repair services for any items purchased.

The coupon code can be applied to the discount panel at the time of checkout. Once you click ‘apply’ the amount on your order will be adjusted automatically.

If a paid order is cancelled prior to delivery for any reason on the customer’s request we offer the amount to be issued in the form of an e-store coupon which can be used online anytime up to 3 months.

Likewise, if the order is cancelled due to any reason from the company’s end we can offer an e-store coupon or the amount can also be refunded into your bank account and may take up to 10-15 business days to reflect.

In case you have not received an email confirming your order then please wait for the confirmation call from a Banana Road customer care representative. In case there is no confirmation call either, reach out to us at +92-312-222-2727 or email us at customersupport@bananaroad.shop